Future of CX

Why brands still struggle with CX strategies

Olga Guseva
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Olga Guseva

Olga Guseva is an International customer experience strategy expert and customer-centric culture transformation specialist.

She is an Internationally published author, blogger, keynote speaker, and consultant.

She knows how to take the learnings from one industry and apply them to others to keep clients' experiences fresh and their performance levels up. She’s an expert in spotting up-and-coming trends to share with her audiences so they can position themselves early to take advantage of what's right around the corner.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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