Future of CX

What is your Customer Experience Superpower?

Rick Adams
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Rick Adams

Rick Adams is a Business Outcomes & Customer Success expert author, trainer, consultant, speaker & business owner with over 25 years’ experience within the Technology industry, gathered from working in over 30 countries and having trained many thousands of technology professionals in both pre-and post-sales roles.

His passion lies in helping companies transform from being a supplier of products to becoming a trusted and essential business partner that provides realizable value in the form of measurable business outcomes.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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