Future of CX

VoC measurement techniques

Olga Potaptseva
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Olga Potaptseva

Olga Potaptseva is the founding director and CX implementation advisor at the European Customer Consultancy.

She has a strong background in customer insight and CX strategy implementation and has led many projects in the UK, Europe, Middle East, Far East, and Russia, often pioneering CX adoption in new markets with cutting-edge technology.

She has also consulted and mentored leading organizations in a variety of industries including, but not limited to Insurance, Banking, and Retail.

Recently, she’s been named as one of the Top 25 most influential CX Professionals in 2019 by the CX Magazine.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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