Future of CX

Transforming loyal customers into advocates

Emilia D'Anzica
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Emilia D'Anzica

Emilia D'Anzica is the Founder, CEO - Customer Success Consulting at GrowthMolecules.

She helps companies build scalable customer success and customer marketing programs and individuals grow their careers. Emilia is one of the world’s leading customer success thought leaders and coaches.

From a strategic perspective, Emilia adds value to Customers’ success, from building to getting them well established, and ensuring they maximize revenue retention and growth.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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