Business Transformation

Transform loyalty into advocacy

Matt Watkinson
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Matt Watkinson

Matt Watkinson is the co-founder and CEO of Methodical, a boutique customer experience, and strategy consultancy.

He helps businesses develop and refine concepts for new products and services while improving current customer experiences. He advises leadership teams on how to create greater value for customers that guarantee commercial returns.

He’s also the author of “The Grid” and “The Ten Principles Behind Great Customer Experiences.”

As an expert in customer experience, he has been cited by the world’s top research firms and has given keynote addresses at every kind of organization imaginable.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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