Future of CX

The easy way to great CX

Marc Gordon
Aug 17
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Marc Gordon

Marc Gordon is a Customer Experience Expert, Virtual Speaker, Consultant, and Media Personality.

Marc has worked with companies and associations that believe strong relationships start with fulfilling and joyous experiences.

Referred to as one of the world’s top Customer Experience Experts, Marc’s articles have appeared in over 120 business publications in six countries.

He has presented on stages throughout Canada, the United States, the Middle East, and Europe.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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