Future of CX

Strategic segmentation for CX

Ian Williams
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Ian Williams

Ian Williams is the director & Customer Experience Strategist at Jericho.

Over 25 years, Ian has helped business leaders and board members around the world to focus on common business objectives and help them move away from energy-draining functional silos.

He's worked with organizations to establish and implement successful commercial strategies across multiple industry sectors to align CX goals with improved top and bottom-line performance.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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