Future of CX

Steps for smoother customer escalation

Lauren Costella

May 3

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Lauren Costella

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As VP of Customer Success, Lauren Costella brings extensive experience to her role.

She’s a change agent, a communicator, a leader, and a passionate champion for Customer Success in business; and holds numerous senior management and directorial positions at global SaaS companies, such as Searchmetrics and BrightEdge.

She also serves as a Board Member for the Customer Success Network, a thought leader and speaker in the Customer Success space, and publishes articles and information on her blog.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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ABOUT ENGATI

We, at Engati, believe that the way you deliver customer experiences can make or break your brand.
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Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform.