Future of CX

Steps for smoother customer escalation

Lauren Costella
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Lauren Costella

As VP of Customer Success, Lauren Costella brings extensive experience to her role.

She’s a change agent, a communicator, a leader, and a passionate champion for Customer Success in business; and holds numerous senior management and directorial positions at global SaaS companies, such as Searchmetrics and BrightEdge.

She also serves as a Board Member for the Customer Success Network, a thought leader and speaker in the Customer Success space, and publishes articles and information on her blog.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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