Future of CX

Speech Recognition and Voice Assistant is the new CX

Marco Li Mandri
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Marco Li Mandri

Marco Li Mandri is the Principal Product Owner of Conversational AI at ING and is a Six Sigma Black Belt.

His work focuses on the delivery of virtual assistants and NLP-powered solutions across all channels like mobile, web, and IVR for all ING units. He has also had a lot of experience in designing innovative service models by leveraging digital channels in his previous projects with Vodafone.

He’s passionate about learning the best practices or simply sharing new ideas, especially in digital CRM or strategy and operations fields.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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