Future of CX

Servicing & Personalization - The heroes of CX

Dilpreet Singh
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Dilpreet Singh

A senior professional with over 15 years of experience in the field of CRM, Loyalty and Customer Insights, and Business Intelligence, Dilpreet is the head of CRM and Customer Analytics at The Oberoi Group which operates 32 hotels and has a presence in seven countries under the luxury 'Oberoi' and five-star 'Trident' brand.

He’s a seasoned expert in Marketing Analytics, Campaign Management, technology implementation skills and Project Management.

He also has expertise in analytics in the area of Campaign Management, targeting analytics including scorecard based marketing, Evaluation of campaigns and channel analytics.

He’s currently focusing on building Customer segmentation and loyalty retention and tactics.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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