Future of CX

Secret Sauce for CX in AI Banking

Anna Maj
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Anna Maj

Anna Maj is the Senior Advisor for Truffle Capital. She’s Expert at the European Innovation Council. Previously FinTech Leader at PwC.

Recognized as one of the TOP10 Women in FinTech 2020 and Top 25 Women Leaders in Financial Technology 2019. 20 years of experience in the European banking and payments industries, with a focus on CEE (PwC, Citigroup, T-Mobile, PayTel, mBank).

Particular expertise in the field of innovative payment solutions, digitally enabled financial products (open banking, conversational AI), acquired in the strategy, innovation, product management roles.

She  Introduced one of the first online payment gateways in the CEMEA region as well as the first digital wallet and mobile payment platform. Managed the implementation of the first mobile banking app and the first local mobile payments initiative.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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