Future of CX

The 4-part scorecard for evaluating customer-centricity

Bob Azman
Jun 28
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Bob Azman

Bob Azman is the Chief Customer Officer & Customer Experience Consultant at Innovative CX Solutions.

He is an Innovative and visionary executive with an exemplary record of providing customer-driven solutions to companies in high growth or rapidly changing business environments.

Bob is an action-oriented, strategic thinker who drives substantial improvements in the overall customer experience through improved business and employee performance.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading