Future of CX

Role of brand ambassadors in CX

Prof. Dr. Phil Klaus
Jul 8
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Prof. Dr. Phil Klaus

Prof. Dr. Phil Klaus is widely considered one of the leading global Customer Experience Strategists.

He is the Chairman of the PK Customer Experience Institute founder of Prof Dr. Phil Klaus & Associates Consulting, Professor of Customer Experience Strategy and Management at the International University of Monaco, bestselling author of “Measuring Customer Experience”.

His award-winning research has appeared in numerous books and a wide range of top-tier academic and managerial journals.

He is an experienced manager and management consultant with an active, international portfolio of Blue-Chip clients for whom he advises on customer experience strategy, profit enhancement, 'next practice,' and business development.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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