Future of CX

The rockstar customer experience guide

James Dodkins
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

James Dodkins

James Dodkins is one of the world's top CX Influencers and Content Creators.

From his experience in being in a heavy metal band, he now delivers energizing, empowering, inspiring keynotes to clients from around the world to help them in their transformation towards being a Customer Experience Rockstar.

His passion is helping companies deliver mind-blowingly awesome customer experiences and to transform customers into super-fans.

He’s worked with global brands such as Disney, Mercedes, Nike, and more. He’s also the host of the weekly news show, “This Week in CX,” and has been referred to as a CX Luminary.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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