Future of CX

Recipe for a good B2B customer experience

Tony Johnson
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Tony Johnson

Tony Johnson is the Founder and Chief Customer Success Officer at Ignite your service Training and consulting.

He’s an expert on leading teams on the front line while developing service and guest experiences that inspire cultural shifts within large and complex organizations.

He develops programs, processes, and accountability tools to inspire guest-centric thinking and believes in the power of people to deliver amazing service, care, and results.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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