Future of CX

Powerful traits of an effective customer service team

Marilyn Suttle
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Marilyn Suttle

Marilyn Suttle is the CEO, Customer Service Keynoter, at the Suttle Enterprises LLC.

She’s an outstanding mentor and business coach, and is known for her best-selling book "Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan."

Through her energizing keynotes and live or virtual training, her clients see changes, winning industry awards, raising service scores, and improving engagement. In addition, she runs the Women-in-Leadership retreats and uses a revolutionary coaching tool – RIM- Regenerating Images in Memory

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading