Future of CX

Pillars of customer-centricity

Sue Nabeth Moore
Apr 29
1- 2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Sue Nabeth Moore

Sue is the co-founder of Success Chain and a passionate customer success leader in Europe.

She has initiated several events for the CS professionals to share and learn: Customer Success Europe, Engage Paris, Meetups in Paris, and Lisbon. She has founded Success Track Enterprise which provides CS advisory and mentoring services.

Sue is passionate about the human promise of the digital revolution, she is keen to play her part by concentrating on what is most important i.e. human progress and companies reaching and surpassing expected outcomes, resulting in success for customers and vendors alike.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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