Business Transformation

Omnichannel versus multichannel

Mavie John

May 4

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Mavie John

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Mavie John is the Product Owner of Digital Customer Communication at Vodafone.

Her passion is to transform analog communication into digital communication to improve customer experience.

She also aims to connect customers with brands through digital customer service, and multichannel customer experience initiatives.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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