Future of CX

Neuro-linguistic programming in customer service

Frans Reichardt
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Frans Reichardt

Frans Reichardt is a member of the Customer Experience Professional Association (CXPA), is a Master Practitioner in Neuro-Linguistic Programming (NLP).

Frans has worked in marketing and customer experience for over 35 years. He encourages companies, brands, teams and professionals to embrace and grow a listening mindset as a critical foundation for success.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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