Future of CX

The link between Customer Success and Client Success

Bill Cushard
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Bill Cushard

Bill Cushard is the Director of ServiceRocket.

He is an author, blogger, and learning experience (LX) designer, with extensive experience building learning organizations in start-up and hyper-growth organizations.

He is the co-author of the book, "Critical Skills All Learning Professionals Can Put to Use Today." Bill has in-the-trenches experience building learning functions in hyper-growth organizations.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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