Future of CX

Leveraging the CX feedback cycle

Michelle Badenhorst
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Michelle Badenhorst

Michelle Badenhorst is Map & Key’s CX Strategy Advisor.

She’s also a Business Coach, Customer Experience leadership coach, and Management Consultant. She works in partnership with business owners and leaders to grow their company and solve business transformation obstacles related to the customer experience.

She’s passionate about providing effective solutions that are focused, and measurable. Michelle's combined knowledge of tools and Customer Experience has benefited businesses and teams tremendously.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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