Future of CX

KPI vs. CPI - Building a holistic CX strategy

Holly Richardson
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Holly Richardson

Holly Richardson is a modern marketing leader who specializes in digital marketing transformation and customer experience management.

She’s passionate about driving real value for real people- for customers, employees and the wider community.

She’s been awarded with Global Unsung Hero of the Year by Unilever Food Solutions, “Best Innovation", "Best Convert Demand", and “Best of the Rest” awards by Facebook, and was a Finalist for the CX Leader of the Year by MyCustomer.com

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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