Business Transformation

Has employee and customer experience always been interdependent?

Elise Marengo
Jun 21
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Elise Marengo

Elise Marengo Head of Customer Success at Userpilot.

She has been in the teaching industry and now stepping into the customer success network.

One of her biggest goals has been ensuring, no matter what, our customers feel supported, regardless of how many companies we have in our portfolios, each feels like they are the only one!

While this sometimes appears to be an impossible feat, She believes with some strategy and patience, it can be done.

Elise trusts that only one thing remains constant, be it at school or business that is-  Education

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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