Future of CX

How to have the success mindset?

Vincent Manlapaz
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Vincent Manlapaz

Vincent Manlapaz is an author, writer, and speaker.

He writes thought leadership articles and interviews leaders in the Customer Success space, sharing their stories and best practices.  

He has authored over 100 podcasts with Strikedeck and has written Customer Success for a Whole New World: Perspectives from CS Leaders, Rediscovering Customer Success: A Mindset of Passion, Innovation, and Growth, The Service-Based Paradigm Mindset: Unlocking Value, Growth, and Transforming CS Organization, and more.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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