Business Transformation

How customer-centricity builds better products

Ivy Ikpeme-Mbakwem
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Ivy Ikpeme-Mbakwem

Ivy Ikpeme-Mbakwem is the Chief Experience Officer of Africa Prudential Plc.

She is a CX Thought Leader, Growth Coach, and Author. Her passion for CX fuels her to drive customer-centricity amongst organizations to drive growth.

By leveraging disruptive technology, and applying human-centered design practices, she aims to create products that empower teams to deliver ‘The Experience.”

As a certified DISC Behavioural Analysis Trainer and a member of the John Maxwell Team, she lives to coach and mentor teams to bring about a transformation in their personal lives and to liberate minds.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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