Business Transformation

How can organisations deliver great CX in 2021

Jo Boswell
.
May 4
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Jo Boswell

Following a 27 year career at British Airways, Jo Boswell set up Sentio-B, a customer experience consultancy that advises, mentors, and coaches Boards and Senior leaders on driving transformation in customer experience.

Jo helps organizations on how to best use customer data, insights, and technology to enhance the customer experience to unlock business opportunities and value.

Her extensive knowledge in digital transformation and delivering personalization at scale allows her to consult a range of industry sectors and lead the cultural change needed to transform the customer experience.


Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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