Future of CX

Hidden essentials of customer success

Peter Armaly
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Peter Armaly

Peter Armaly is the senior-level Marketing and Customer Success professional at Oracle with extensive experience working with wide-ranging clients of both SaaS and On-Premise engagement models.

He develops programs that improve the skills of CSMs and that drive Customer Success thought leadership. His goal is to advance the mission of Oracle while studying the industry to distill the findings into strategic positioning papers for the CS leadership team.

He’s a visionary leader in the Customer Success industry with solid contributions of quality content, has been listed on the A-List for Customer Success, and has been recognized as one of the Top 25 customer success leaders of 2020.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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