Future of CX

The golden triangle of CX systems

Olga Budieri
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Olga Budieri

Olga Budieri is the Global Head of Customer Experience for Aramex.

As a CX Professional and with a profound understanding of the customer ecosystem in the Supply Chain and Logistics industry, Olga has worked on Greenfield as well as with several legacy CX projects leveraging current and new tools into the Next Gen of customer service and experience.

Coming from an IE and MBA background with CX on her mind, Olga believes the future is already here; from smart stores to AR guided EX within organizations... the call to arms for the CX battleground has sounded!

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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