Future of CX

The full-proof formula to master CX strategy

Rajat Chawla
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Rajat Chawla

Rajat Chawla is Asia’s 1st certified CX mentor.

He’s the Founder, Director of Koyopo, he is passionate about customer experience transformation and has worked across business, people and digital technology space.

He facilitates employee and customer experience transformations using globally proven, award-winning frameworks.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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