Business Transformation

Feedback loops in B2B Businesses

Shane Goldberg

Jun 2

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Shane Goldberg

Twitter

Shane Goldberg is the Founder and Principal at CustCore Consulting.

With his extensive knowledge of customer experience, sales operations, strategy, and business improvement, he understands the importance of integrating a customer lens to improve the operational aspects of sales, service, and operations.

He helps companies to WOW their customers by unlocking new areas of growth by defining, measuring, and improving customer experience across all parts of their customer's journeys, with a focus on customer insights, strategy, and cultural change.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading

VIEW OUR BLOGS

ABOUT ENGATI

We, at Engati, believe that the way you deliver customer experiences can make or break your brand.
‍
Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform.