Business Transformation

Experience management 101

Lou Carbone
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Lou Carbone

Lou Carbone is founder and CEO of Experience Engineering®, Inc., an experience management consulting firm, where he works extensively with customer and employee experience management systems.

He’s pioneered the concept of Emotional and Unconscious Clue Based Experience Design and Total Experience Management and a robust proprietary methodology and perspective called Experience Engineering.

He wrote the book “Clued In: How to keep customers coming back, again and again, published by FT Prentice Hall which won Fast Company’s Reader’s Choice Award.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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