Future of CX

Experience intelligence: The future of CX

Eric Smuda
.
May 4
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Eric Smuda

Eric Smuda is a Trusted advisor to C-Suite and Board of Directors that specialize in translating the voice of the customer to provide better products, services, and customer experience improvements that translate into strategic growth opportunities.

He has spent over 20 years of his career in bringing new strategic capabilities across the travel & hospitality, financial software, technology and telecom industries using the voice of the customer, CRM & loyalty functions for clients such as Hertz, HP, Avis and many others.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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