Business Transformation

The evolution of CRM culture

Nick Lygo-Baker
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Nick Lygo-Baker

Nick Lygo-Baker is a customer experience expert and is the founder of Paradigm CX, a customer experience research agency.

He has held leadership roles in some of the best customer research organizations across the globe, running multinational teams for Global Customer Research and SaaS solutions across Retail, Hospitality and Financial services, repurposing the strategy and measuring the right things for success.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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