Business Transformation

The evolution of call center management

Colin Taylor
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Colin Taylor

Colin Taylor is Recognized as a leading contact center, inside sales and CX expert.

Colin has received 30 Awards for Excellence in Contact Center Operations and Management on two continents.

Colin was recognized at #5 in a global ranking of the Customer Service 100, Top 15 and Top 50 Customer Experience Influencers, Top 16 Contact Center Tweeters to follow, Top 50 Customer Service Blogs and Websites for business and more.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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