Future of CX

The 5 Is of Customer Experience

Jim Rembach

May 4

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Jim Rembach

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Jim Rembach is the Editor-in-Chief of the CX Global Media. He is a Certified Pitching Coach and equips people with the skills to build stronger teams and organizations to drive success, without the risk of failure and long learning curves.

His passions have led him to learn, share, and coach- Now he’s currently hosting 3 podcasts, 3 virtual learning academies, 2 publications, and a Digital Business Development Agency.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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ABOUT ENGATI

We, at Engati, believe that the way you deliver customer experiences can make or break your brand.
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Our mission is to help you deliver unforgettable experiences to build deep, lasting connections with our Chatbot and Live Chat platform.