Future of CX

Enhancing Customer Success with Digital tools

Kia Puhm
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Kia Puhm

Kia Puhm, a trailblazer in the field of Customer Success with 26 years’ experience in the tech industry, is the founder and CEO of DesiredPath.

She has lead businesses through the transition to disciplined, customer-centric organizations resulting in increased revenue and customer loyalty. She has a Proven track record developing new business practices with verifiable success.

She Possesses global customer experience and comprehensive business background in international and multi-cultural environments.

She holds special expertise in Customer Experience Strategy & Management, SaaS Enterprise Software, and Business Development.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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