Future of CX

Emotive CX

Martin Hill Wilson
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Martin Hill Wilson

Martin Hill Wilson is a mentor to customer leaders and designs microlearning experiences.

These are focussed on evolving the customer strategies and personal skills of leaders and their teams.

He is also an active chair, keynote speaker and awards judge in anything centred on the customer - customer engagement, customer service, customer experience.

He has 30 years of learning to offer value-based consulting assignments - anything that evolves an organisation's ability to increase the value of their customers and employees.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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