Business Transformation

Digital first, but not digital only

Graham Clark
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Graham Clark

Graham Clark is a ‘Digital first but not Digital Only’ Multichannel Customer Experience Transformation practitioner and leader.

He has led organizations ranging from start-ups, to SMEs, to Fortune 100 divisions. He specializes in transformational solutions that deliver measurable outcomes based on deep Customer Understanding and Insights, Analytics, and digitally-enabled operating models.

He has a unique approach to CX as he integrates business strategy, operations, analytics, digital experience, and infrastructure to deliver multichannel customer, employee and partner focused, effective, emotionally, engaging experiences.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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