Business Transformation

Developing a Voice of the Customer mindset

Alex Genov

May 4

1-2 mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Alex Genov

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Alex‌ ‌Genov‌ ‌is‌ ‌the‌ ‌‌Head‌ ‌of‌ ‌Customer‌ ‌Research‌ ‌of‌ ‌the‌ ‌Zappos‌ ‌Family‌ ‌of‌ ‌Companies.‌ ‌He‌ ‌is‌ ‌‌an‌ ‌‌Experienced‌ ‌customer‌ ‌research‌ ‌professional‌ ‌who‌ ‌applies‌ ‌his‌ ‌Experimental‌ ‌
Social‌ ‌Psychology‌ ‌background‌ ‌and‌ ‌his‌ ‌passion‌ ‌for‌ ‌research,‌ ‌design,‌ ‌and‌ ‌innovation‌ ‌to‌ ‌solving‌ ‌important‌ ‌customer‌ ‌and‌ ‌business‌ ‌problems.‌

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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