Future of CX

CX measurement frameworks

Nicholas Zeisler
.
May 3
.
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology
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Nicholas Zeisler

Our guest today is a former Director of CX for HP, currently an independent CX consultant whose approach is the marrying of insights from the VoC with action via Process Engineering.  

He’s a Lean Six Sigma Black Belt, a Certified Scrum Master, a Certified Customer Experience Professional by the CXPA, and a recovering PMP.  

His consulting experience ranges from tech to the energy industry, insurance, and start-ups as well as civic organizations. His new book is coming out later this year, outlining a comprehensive approach to developing a CX function within your organization.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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