Future of CX

Customer Success: The Outside-In approach

Andrew Marks
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Andrew Marks

Andrew Marks is the Co-founder and Chief Operating Officer of SuccessHacker.

He has spent his career developing highly effective post-sales customer-focused organizations.

With a passion for customer success, his strategies are focused on high customer satisfaction, increased customer lifetime value, and the development of a loyal customer advocate base that results in increased revenue and decreased operational costs.

Over more than 20 years of experience, he has developed an approach to surface what customer success truly means by focusing on the strategy, people, process, and systems.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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