Future of CX

Customer Success: The metrics that matter

Peter Lyon
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Peter Lyon

Peter Lyon is the VP of Customer Success at Poppulo, and the Co-Founder of Customer Success Network.

He’s currently focused on scaling SaaS businesses and Customer Success to the global market. His experience allows him to see issues from a strategic perspective but communicate what needs to be done in a simple easy way that can be followed.

His passion is to enable teams to succeed in delivering successful outcomes to customers and to optimize operations for excellence.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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