Future of CX

Customer Success = Customer Outcomes + Customer Experience

Aaron Thompson
May 26
1- 2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Aaron Thompson

Aaron Thompson is chief revenue officer at SuccessHACKER, the leading provider of Customer Success Enablement and Education.

He is a keynote speaker and educator in the Customer Success domain with over 20 years of experience helping enterprises power their growth from the customer asset.

Aaron has dedicated his career to helping companies improve retention rates, increase recurring revenue, and recoup customer acquisition costs.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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