Future of CX

The customer experience checklist

Debbie Akwara
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Debbie Akwara

Debbie Akwara is a CX-preneur, a Founder & Principal Consultant at Niche Customer Experience (CX) Consulting Firm.

She creates products, services, solutions & platforms that help businesses satisfy and retain customers.

With over 20 years of experience, she has driven customer experience (CX) success for local, pan African, and international organizations across multiple sectors.

Besides her work in CX, she is also passionate about CSR and socio-economic development in Africa by creating platforms and opportunities for organizations and high net worth individuals to give back to low-income communities in Nigeria.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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