Business Transformation

CRM, CEM, and everything in between

Ajay Nambiar
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Ajay Nambiar

Ajay Nambiar is Chief Operating Officer-PYP.

He’s a keynote speaker and has been an active chair, speaker and panellist in over 30 international CX seminars like CCW, IQPC, CEMA, Ortus club, the World Ai & RPA summit etc.

He specialises in Customer Experience Management, Customer Service Organisation building, operations and benchmarking, Service Quality, Revenue Maximisation, and Cashflow Management. He has also been featured in the top 150 Global CX though leaders for 2020.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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