Business Transformation

Conquering the barriers of omnichannel communication

Rui Santos
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Rui Santos

Rui Santos is the General Manager of InPar, a consultancy that specializes in Customer Experience Management.

He’s an expert in Omnichannel, Customer Experience Management, Contact Centers, Retail Management, Customer Self Service, and Quality Management.

Rui is passionate about improving customer care services. He’s always one step ahead and knows his team from top to bottom and acknowledges their value.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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