Business Transformation

Cloud and digital transformation

Sarbjeet Johal
Apr 26
4-5 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology


Sarbjeet Johal is recognized worldwide as a thought leader in Cloud and Digital Transformation.

He has extensive experience in Cloud Pre-Sales, Applications Rationalization and Cloud Migrations.

Sarbjeet has worked with more than 20+ Fortune 1000 companies in the last 15 years.

He even has quite a bit of experience in building organizations from scratch.

Interview with Sarbjeet Johal


Do you think AI-driven customer service is given the importance it deserves by startups as compared to an established business?

There's always a disconnect between a particular technology's maturity and the level of adoption and consumption.

Sarbjeet says that the technology can be advanced, however, the potential customers may not be aware of its capabilities.

They don't know what Artificial Intelligence technology can do for them.

Sarbjeet says that,

To out-compete your competition, you have to out-educate the market

Sarbjeet says that vendors need to focus their attention on educating the market about AI's capabilities.

(Keeping that in mind, here's a quick article on how AI can improve your Customer Experience).

There are a few verticals that adopt technologies faster than others.

The finance sector adopts technology faster than any other. But, education takes much more time to adopt new technology.


With the on-going pandemic, what do you believe will be the new normal for the world of digital?

The longer the crisis stays on, the more normal it will be for us to work in a certain way. We will gain new habits and certain things will be considered acceptable.

We will rethink our supply chains. how we procure things and how much.

As a society, we will even rethink our household consumption patterns.

In the education sector, schools are struggling with inefficient technology. And that's fine for a short period of time.

But if the crisis goes on longer, they will go on to procure new technologies.


Can you clear a few doubts that businesses have while contemplating going for a cloud solution?

At the end of the day, people are always considering the cost.

Economics drives most business decisions.

But, the vendor's viability is also very important.

That's why most businesses opt for the top 3 cloud vendors.

But the in-house skills-sets are also important. eg. If you're Microsoft Shop, you'll obviously pick Azure.

Another thing for organizations to consider is 'who are you and what are you trying to accomplish?'

Are you a Fortune 500 company? Or are you a smaller company? Maybe you're a Government Agency?

There are different processes to pick different vendors.

It also depends on the number of applications. How much you want to shift to the cloud.

It's the Age of Application.

Some Misconceptions about cloud

There's a lot of misconceptions about the cloud.

Cloud is a very overloaded term.

There's "Software as a Service, Infrastructure as a Service", and Platform as a Service. And the line between Infrastructure as a Service and Platform as a Service is already pretty blurry.

On top of that, the cloud doesn't really have any standard units of measurement (UM).

A core at Amazon is not the same as a core at Oracle Cloud. It's not too easy to compare prices for 2 different cloud offerings.

The biggest misconception is that people think that once you put something into the cloud, everything comes cloud provided.

And that's not true.

Security is always your responsibility.

In the beginning, your people have to learn how to handle the new systems. The processes change.

And people and processes are always harder to change than technology.


What do you believe lies in the future of conversational intelligence? How is it going to change the world of customer service?

Conversational Intelligence will have a pretty good future.

Voice recognition technology is improving. People are beginning to understand different accents and dialects.

Machine Learning and AI algorithms are also improving.

Because of this, conversational intelligence is going to reach a whole new level.

Check out the 200 CX Thought Leaders to follow for 2021!


Sarbjeet Johal

We have Sarbjeet Johal with us who’s recognized worldwide as a thought leader in Cloud and Digital Transformation.

He has extensive experience in Cloud Pre-Sales, Applications Rationalization and Cloud Migrations, has worked with more than 20+ Fortune 1000 companies in the last 15 years and has experience in Building Organizations from Scratch

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

Continue Reading