Future of CX

Bridging brand vision and CX

Mary Poppen
May 4
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Mary Poppen

Mary Poppen is the Chief customer officer at Linkedin.

She is a Board Advisor, an Executive Coach and is passionate about anything and everything related to a Customer! She’s a Pioneer in the Customer Success and Experience space and was Named as one of the Top Customer Success Influencers.

She’s completely focused on creating processes and tools to increase customer success at a scale.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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