Business Transformation

Balancing privacy and experience

Sharon Boyd
May 3
1-2 mins

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Sharon Boyd

Sharon Boyd is the Chief Customer Experience Officer and Managing Director at MKL Innovation.

She’s also one of the directors at the Customer Institute. As a Certified Customer Experience Professional, she has extensive experience in the implementation of customer projects and programs, product delivery and digital transformation.

Her passion is to improve the end-customer experience and customer success in all programmes, and across multiple sectors. She’s worked with large blue chips and start-ups, and is equipped with a wealth of knowledge, ideas and strategic thinking.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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