Future of CX

B2B Customer Experience Strategies

Jonathan Daniels
Jun 29

Table of contents

Key takeawaysCollaboration platforms are essential to the new way of workingEmployees prefer engati over emailEmployees play a growing part in software purchasing decisionsThe future of work is collaborativeMethodology

Jonathan Daniels

Jonathan Daniels is the Co-founder of CX Brussels, a network in belgium to support professionals to share, learn and advance. He is also Director of CX Centric, a consultancy which has been open for over 5 years. Specialises in transforming organisations to become customer centric

Jonathan has helped many household names improve the quality of what they are delivering to their customers including Nissan, Lloyds Bank, ING, Sodexo, and National Grid.

He is passionate about CX and his ability to engage and entertain makes for an extremely unique and exciting experience.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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