Future of CX

B2B Customer Experience Strategies

Jonathan Daniels

Jun 29

1-2mins

Table of contents

Key takeaways Collaboration platforms are essential to the new way of working Employees prefer engati over email Employees play a growing part in software purchasing decisions The future of work is collaborative Methodology

Jonathan Daniels

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Jonathan Daniels is the Co-founder of CX Brussels, a network in belgium to support professionals to share, learn and advance. He is also Director of CX Centric, a consultancy which has been open for over 5 years. Specialises in transforming organisations to become customer centric

Jonathan has helped many household names improve the quality of what they are delivering to their customers including Nissan, Lloyds Bank, ING, Sodexo, and National Grid.

He is passionate about CX and his ability to engage and entertain makes for an extremely unique and exciting experience.

Andy is the Co-Founder and CIO of SwissCognitive - The Global AI Hub. He’s also the President of the Swiss IT Leadership Forum.

Andy is a digital enterprise leader and is transforming business strategies keeping the best interests of shareholders, customers, and employees in mind.

Follow him for your daily dose of AI news and thoughts on using AI to improve your business.

Catch our interview with Andy on AI in daily life

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We, at Engati, believe that the way you deliver customer experiences can make or break your brand.
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